ClickSure Refund

In the unlikely event that you would like a refund from ClickSure, we are happy to facilitate that for you. Please be assured that at ClickSure we take customer service very seriously and to guarantee customer satisfaction, we generated the “ClickSure Consumer Promise” meaning that if you are not completely happy with your purchase, you will be given a full refund within 60 days.

Additionally, all sellers operating through ClickSure must embrace and comply with this guarantee: no exceptions! We feel so strongly about this that we urge any customers to contact us if they come across any guarantee or warranty which conflicts with our promise.

The ClickSure Refund Policy

ClickSure Consumer Promise
At its discretion, ClickSure will allow a refund, fix or replacement of any product purchased through our services within 60 days.

  • If a refund is requested after the 60 day period, the customer will be required to convene directly with the seller for customer service. Additionally, sellers may request a return for a customer up to 90 days after the date of purchase.
  • If a refund is for a recurring billing product, the policy allows for the most recent payment to be refunded. Multiple payments may be returned if they are within the 60 day period.
  • Refunds will only be credited back to the original account or card used to make the purchase. If this account has been closed then the purchase is not eligible for a refund.

This is only a summarised version of ClickSure’s refund policy. To read the full policy please visit http://www.clicksure.com/refunds.

How to Get a Refund From ClickSure

If you would like to request a refund on a product purchased through the ClickSure marketplace, you are able to do so by first logging into your ClickSure Customer Account.

You can log into your Customer Account here using the following information:

  • Transaction ID or Email Address
  • Last four digits of the card that you used to place the order
  • The expiry date of this same card

Please be assured that we will never ask for any further digits from the card used, such as the security code of the card (CVV/CVC) or any pin numbers or security answers or codes related to your bank account.

Once you have logged into your account, you will be able to view your transaction history with ClickSure.  From within your Customer Account, you can:

  • Contact the Support Team for the product that you have purchased
  • Submit a refund request for transactions that you have placed
  • Contact the ClickSure Billing Support Team

9 thoughts on “ClickSure Refund

  1. I bought a terrible product from clicksure and wanted a refund. The product was not clicksure fault. And I tried everything to get a refund from the site. And kept getting we do not process refunds from here and provide me with an URL and I would try the URL and I would get the same message and get another URL. and basically going around in circles. I thought
    I was scamed and lost the money. Then by some fluck I found this page, and contacted a very nice lady and she took care off it right away. that took a lot of stress off my back. And I don’t know where this page came from but thank you to whoever made this page.

  2. I purchased a product from Clicksure that didn’t come close to living up to the sales hype. I’ve contacted the vendor 4 times with no response. Please advise how I can get a refund? I tried emailing Clicksure and the email bounced back.

  3. I had applied for membership to mobile money code for US$ 49 through ALL PHASE HOSTI on 27th Aug 2013 with a money back refund guarantee

    I have not received any code or response nor any instructions as promised by the weber the person not contactable nor his support team is.

    There is no response, reply, nor correspondence with me from this site once the payment is effected.

    I have not received any transaction ID as is suppose to be provided for the money collected from my bankers I am having the details of the transaction effected by my bank.

    Due to the above reasons I am not interested to carry forward this thing any further as I feel this is just a scam

    Hence I require you to send me my refund at the earliest

    Request you to do the needful and oblige

    Attached please find my bank account transaction details for your reference

    Regards

    • I, too, purchased mobile money code and experienced the exact same problems you did. No welcome email. No transaction ID. No response when you email them. A horrible product that doesn’t come close to resembling the sales site. Clicksure seems reputable but by associating with Mobile Money Code they lose credibility in my eyes. With Clicksure’s help though I am one step closer to getting a refund.

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